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";s:4:"text";s:10066:"<br>Figure 5: Map of Warmworks Installations in 2016/17, Figure 6: Map of Postcodes with Gas Supply. The campaign focused on all available support from Home Energy Scotland, and did not focus specifically on Warmer Homes Scotland. Its findings showed that, of the households living in fuel poverty, around 10% are families with children, 48% are older one or two person households and 42% are other types of households with adult residents. If you’re an owner occupier you could benefit from an interest-free loan through the Home Energy Scotland loan. Who have been our customers so far and were they in fuel poverty? <br> <br>The scheme was introduced by the Government in April 2011 and managed by energy suppliers. <br> <br>It outlines that for many customers, the perceived upheaval of an installation and the choice of measure they were offered are the primary causes of cancellation. <br> <br>iii. The vast majority of these (nearly 90%) were due either to the SAP rating of the house being too high to qualify, or that there were no suitable measures identified for the property. While this is a marked increase on the actual number of cancellations from 2015/16, proportionately this was a decrease from 65% of completed households in 2015/16 to 38% of completed households in 2016/17. In Scotland, the Warmer Homes Scotland Scheme offers financial help towards installing measures such as wall and loft insulation and draught-proofing if you're a homeowner or private tenant who's lived in your home for more than 12 months. In 2016/17 a total of 2019 customers cancelled their application to Warmer Homes Scotland. Any data collected is anonymised. This reinforces the high customer satisfaction rating received by Warmworks during 2016/17. The Warmer Homes team has been made aware of some “cold calls” where the caller falsely represented themselves as being from Warmer Homes. Of the 52 responses to this question, 98% think that WHS is a positive intervention and 81% think that it is customer focussed. This additional support is discussed in full in Part 5 of this report that looks at how the scheme delivers value for money. From Table 3 we can see that installs per 1,000 of the population was over three times the national average in the Islands region, and almost twice the national average in the Highlands region. This data therefore does not show a strong correlation between Scottish Government marketing activity and referrals to WHS. As shown by Table 4, the most common reason for cancelled applications is that they were out-with the timescales of the process. We also use non-essential cookies to help us improve our websites. <br> <br>This is also true for those under the age of 30 (see Figure 4). Following the 2015/16 Annual Review, the contract was amended by means of a CVN in March 2017 to add five additional categories of “allowed Pause Periods” were agreed with the intention of reducing the number of applications cancelled because they were out-with the Referral to Completion ( RTC) timescale. Any data collected is anonymised. <br> <br>Figure 8: Graph showing the average number of weekly referrals and the trend for referrals to Warmer Homes Scotland in 2016/17. <br> <br>These are the highest and lowest income bands used in the survey. <br> <br>The Scottish Government’s Warmer Homes Scotland scheme and local authorities’ Area Based Schemes offer energy efficiency measures to eligible households. The scheme is designed to ensure people in rural areas have equal access to the same measures despite the higher costs of installing these measures in remote and rural areas. We are a network of local advice centres covering all of Scotland. These additional pause periods were incorporated in to the contract with the agreement of a CVN in March 2017. Table 2: Reasons Customers did not Qualify Post Referral. We also use non-essential cookies to help us improve our websites. Additional funding was identified and the budget was increased from £19 million to £25 million and this allowed more than 1,000 additional households to benefit from the scheme. Figure 8: Reasons people contact HES according to advisers. <br> The second most common cause of cancellations is that the customer is no longer interested due to the fuel or measures recommended at the initial survey. Furthermore, there may be low-income households living in fuel poverty who currently do not qualify for Warmer Homes Scotland because they are not in receipt of one of the qualifying benefits. Encouraging a customer to take up a referral to Warmworks; and, b. Gov.scot uses cookies which are essential for the site to work. Eligibility. Both are due to report by the end of October. Apply Now. ii. <br> <br>Customer satisfaction for those customers who remain in the process is very high with 98.5% of customers satisfied or very satisfied by the overall service received. Those customers who remain in the process are receiving a very high level of customer service as shown by Table 5 which shows Warmworks' customer satisfaction scores against volume of survey returns over the period of the review. Of the six who were interviewed, four noted that their customers generally did not know who Warmworks are or confused WHS with other schemes such as the Green Deal. This is audited on a monthly basis by Pennington Choices who have confirmed that this process is being followed. Figure 3 shows the customers who received a measure from Warmer Homes Scotland broken down by primary benefit receipt. <br> <br>The total number of households that did not qualify post-referral due to the SAP rating being too high increased from 357 in 2015/16 to 393 in 2017/18. Our expert advisors offer free, impartial advice on energy saving, keeping warm at home, renewable energy, greener travel, cutting water waste and more. Who can get help from Warmer Homes Scotland. <br> <br>Recommendation 3 - To identify if there are any noticeable changes in rates or anomalies by region or year, the 2017/18 review should carry out a trend analysis of rates of fuel poverty by region and analyse this when compared to Warmer Homes Scotland installations data from launch in 2015 to end of Year 3. <br> <br>Consequently, under the current definition households in remote or rural areas are more likely to be in fuel poverty  [2] . However, the trend for numbers of referrals increased throughout 2016/17. The same is true for those households with all members under 30 who are living in fuel poverty. Find out more about the Warmer Homes Scotland scheme with Home Energy Scotland. If the property is too far from the gas main (i.e. Home Energy Scotland continued to take calls from customers at this time and recorded details of anyone who may potentially be eligible for WHS. For the remaining 107 customers, a further investigation would be required to determine whether or not they could be considered fuel poor in line with the definition and therefore whether the criteria should be widened to take account of these circumstances. <br> <br> <br>The charts below show the customers who were referred to Warmer Homes Scotland, broken down by the primary benefit they were in receipt of at the time of qualifying for the scheme, and by age. <br> <br>It is therefore important to ensure that it is accessible to those households living in or most at risk of fuel poverty and it should do so in three main ways: i. <br> <br>This affected the cancellation rates as fewer applications were being cancelled by Warmworks. However, Table 3 suggests that when the current eligible group is considered as a proportion of the total population, take up in off gas areas has been significantly higher  [3] . <br> <br>It is worth at least £16 million per year for up to seven years. Apply Now. Taken together, the analyses carried out for this review suggest that whilst the current eligibility criteria appear to capture households at risk of fuel poverty, they may not strictly adhere to the definition of fuel poverty that specifically refers to income. <br> <br>The HES advisers were also asked if they thought Warmer Homes Scotland was a positive intervention and if it had achieved its aim of being customer focussed. The criteria for WHS were agreed by a sub-group of the Fuel Poverty Forum and relevant Scottish Government policy teams in March 2015. Attractiveness <br> <br>Those households are identified via proxies including a threshold on the energy rating of the property ( SAP 55 during the period of the review) and receipt of certain qualifying benefits. <br> <br>Traditionally, in Scotland we have defined a household as fuel poor if, in order to maintain a satisfactory heating regime, it would be required to spend more than 10% of its income on all household fuel use. The evidence presented suggests that Warmer Homes Scotland is an attractive option for fuel poor customers but that more should be done to ensure eligible customers take up the offer of support. For the purposes of this review, we have sought to answer the following questions to ensure that Warmer Homes Scotland is helping fuel poor households and is therefore meeting this objective. For more information about the scheme, and to check if you qualify, please contact Home Energy Scotland on 0808 808 2282and an energy advisor will be happy to assist you. By continuing to use this site, you agree to our use of cookies. <br> <br>Not all suppliers participate in the Warm Home Discount scheme, so you should bear this in mind if considering switching supplier. The eligibility criteria is summarised below. If they are unaware that support exists, they may be less likely to contact Home Energy Scotland to take up WHS support. Recommendation 2 - This review recommends that further pro-active promotional work is undertaken in a way that will most effectively reach vulnerable and fuel poor households, particularly those groups identified who have not engaged with WHS. This review set out to examine two main aspects of the eligibility criteria: a. Awareness. <br>";s:7:"keyword";s:89:"what long term trend was continued by the supreme court ruling in zelman v simmons harris";s:5:"links";s:3317:"<a href='https://findlocalarchitects.com.au/journal/u57dqh.php?id=celestial-nose-male-4dfaa5'>Celestial Nose Male</a>,
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