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";s:4:"text";s:12276:"<br>From survey , wich was completed via video by chris, to installation completed one week after survey the whole service has been brilliant. <br> <br>Only the latest review will count in the company's TrustScore. <br> <br>How can a single man, who uses very little energy, who is out at work for 13 hours a day, use £879 of power in 6 or 7 weeks?I would Steer well clear of this company. The staff dont want to help at all. They are very good at sending final demands and debt emails though... Do not use this company. Call after call and time spent on live chat with lie after lie. <br> <br>Of course not. I payed a bill of £74 and I’m free of them. <br> <br>We have been charged £1,600 electric. ?So I helped my self I moved over to ScottishPower very easy online another customer Eon has lost haha. <br> <br>Has had red letters and now threats of bailiffs. Eon??????????? Word of warning DO NOT USE This company unless you love being constantly bombarded with incorrect bills. <br> <br>Given that you want to more that treble my relatively newly agreed DD, I think it rather important we have some sort of contact. We haven't ever been able to submit metre readings online, and when trying to move you can't input your new address manually, it has a lookup feature which doesn't include most the addresses associated with the postcode. E.on are absolutely useless. Totally incompetent, will never use Eon againI had a reply to this post from Helena at Eon, but I just wish she'd contacted me direct to see what the problem was, rather than make sweeping assumptions. No customer service, online chat not working. Since changing my energy supplier from Eon in June, I’m still awaiting a final bill from Eon despite 3 recent phone calls and spending a total of more than 1.5 hours on the phone. I was out of gas for 2 days. Bloody ridiculous.A customer who is at their wits end. However I didn't ask for it .now credit has run low I had to put credit back on my meter I put  £45 back on it and the entire amount went on paying back the credit I didn't ask for, so I'm going out again hopefully eon wont snatch that. <br> <br>Seriously?! They are refusing to resolve the issue and apparently supervisors don't take calls . I don't have a TV,  only a dab radio. When I moved into my new flat I could see the lady previous to me had been paying £39 per month for electricity, cut to a year later and somehow EON thinks i should be paying £159 pcm for electricity. GET LITERATE ! Now without any communication from them since October we’ve been slapped with a Notice of Enforcement! <br> <br>I do not recommend eon at all. E.on Unbelievable behaviour from this company, sent us a bill for £1800 for 2014 - 2016 for the house I only purchased in 2019, after two and half months £50 worth of phone calls this farce continues,I raised a case with the energy ombudsman, all action is supposed to cease until the ombudsman as ruled, Not Eon, a final demand and a letter informing us a debt collection agency have been contacted and threatened our credit rating.Letters from our M P appears to have been ignored The law states that a creditor must ensure the correct debtor is chased.Eon I am not the correct person.  <br>Worst electrical company you can imagine. The fitters were a credit to the E.ON brand. <br> <br>I have never experienced costomer service as poor as this!! They care very little for customer satisfaction and are happy to take your money without providing any service . UPDATE I AM NOW SUFFERING CONSTANT COMPUTER AND OCCASIONAL "LIVE" CALL ASKING ME TO PAY "MY BILL" ! <br> <br>Avoid like the plague! I sent a letter of complaint for the awful service we had recieved and they havent responded only sent a letter to say about debt collectors. Rude staff dont reply to correspondance. Despite admitting the meter was faulty (who on Earth only spends £11 in November?! I have never had such an adverse experience as I have done with this energy company. . I EXPLAIN THEY ARE NOT INTERESTED ....I HAVE INVITED E.CON TO TAKE ME TO THE SMALL CLAIMS COURT ...thats what the law says if there is a dispute !...GO ON MR E CON ...GO FOR COURT IM CERTAIN YOU WILL BE PILLORIED BY ANY JUDGE AND THE CON COMPANY FOR WHAT YOU ARE WILL BE PUBLIC .....GO ON DONT BE A COWARD GO FOR IT .....YOU WILL THEN GET ALL MY COSTS........................THIS HAS BEEN SENT TO E CON .......................... Bought holiday cottage 2015 September N power were last owner supplier So n power kept saying in letters..."we are you energy supplier for this property "Don't laugh their tariff £0.28p day rate and £0.18 night rate ...electricity was turned off at property till in February 2016 I commenced work and went on U SWITCH  and got tariff of approx. <br> <br>I shall now be writing to you - writing in 2020? Live chat cuts me off. De afgesproken tarieven en voorwaarden in het contract dat een E.ON-klant heeft afgesloten blijven hetzelfde. <br> <br>Was phoned on the day by the fitter, arrived on time, completed all the work and showed me how to use the smart meter. <br> <br>Got us a last minute booking so only had to wait two days for installation. <br> <br>No explanation.Previous complaint from 2013 still not resolved.Recent "customer service adviser" said he could not deal with the compalint from 2013 or why E.ON had given personal details to a debt collection agency and I would have to ring in again. One of the worst customer service teams I’ve had the misfortune to deal with. Got sent another bill without a response to last 2 emails. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Ik werd goed ontvangen bij EON , maar na de verhuizing alleen maar gedoe. This company should not be allowed to continue to trade and the Government has a lot to answer to for privatising energy in the first place. I have been trying to contact e.on by email since July 2020. Did they? Eon scores a respectable three stars out of five in four categories of six in our survey. <br> <br>I have never been in debt. Disgrace of a company! Shocking.. I live on my own in a 1 bed flat there is no way I am using that much electricity. Im looking to leave them asap. 22 minutes spent on hold after my account could not be recognised by voice or keypad. <br> <br>I’ve used pretty much all of the big six at some point or another and these are the absolute worst I’ve ever dealt with! Bit of misunderstanding With installing thermostat so had to wait a few days for that but no major deal. Guess what, there was no mention of this on the bill so I paid it in full, hopefully to be rid of this dreadful energy supplier. <br> Its a shame you can’t vote 0 stars.They got one star and one word to describe them C*NTS. Tried speaking to their customer services for 4-5hrs each day. <br> <br>Dat houdt in dat klanten van E.ON per 1 mei 2018 energie ontvangen van Eneco. <br> <br>customer services are totally useless, trying to email through to them is a waste of time and their live chat is non existant, but they are great at one thing...... constantly sending bills that are incorrect! Matter will be reported to Ombudsman and I will pay what I owe not what they say and switch to another company. <br> <br>We as a Family have been with E.ON a long time and have now been left feeling let down by our supplier. I inherited Eon with my flat. There is NO way to contact them, I waited on hold for 50mins yesterday before giving up, and today I tried to ring but everytime I keyed in the number 'to speak to someone about my bill" it asked me for a meter reading. I left eon and received 70.50 refund, I've been harrased for weeks daily phone calls,, regular emails, messages and letters stating I owe them 70.00.. Have to give 1 star really should be minus 10. <br> <br>If you have the ability, do whatever you can to not get involved with E.ONThe main concern for most of us present E.ON customers (90% of us) would be to find a way to change to another supplier. Me and my girlfriend moved into a flat that was already supplied by these waste of spaces. Keep emailing me i closed the account with them 4 times at least and they promised it's closed but they keep emailing me, scam! Original quote was very misleading, especially when I asked if the quote would change dramatically after the engineer's survey. Your app is appalling and email addresses although listed are not in use. Avoid. <br> <br>Complete headache and waste of time. After all the Government encourage it, telling us all how it is an easy thing to do, a quick call or press of a button and the energy company does the rest, resulting in a better deal for you.Well how wrong that information is, I was such a fool and how I wished I'd never ever heard of EON. <br> <br>Would be happy to reccomend. Useless! We are a family with 3 children and one of them is severly Disabled and rely's on certain thing's etc,Feeding Pump's,Suction Machine and Monitor's so to not be able to Top Up via Website or Mobile App for a whole weekend is a Massive No No for me. You will wait on the phone for an hour, someone will pick up and say they can't help then they will transfer you to another line. However, it is simply impossible to contact you. I have been completely ripped off. Give you wrong bills, say your meter is faulty have an e.on engineer come out to change it and he says it isn't faulty but has to change it as its down as a job, and ever since its been changed its been so high! I agree with all the comments below and wish I had been more aware before I decided to switch. Give you wrong bills, say your meter is faulty have an e.on engineer come out to change it and he says it isn't faulty but has to change it as its down as a job, and ever since its been changed its been so high! Informing me when the gas and electric meters would be fitted,by email and text. Had to go to the ombudsman to sort out the mess this incompetent company created. <br> <br>Meter froze payment not taken just says call help on the meter,  49 minutes and I'm still on hold!??? To add to the bullsh-it, I AM WILLING AND ABLE TO PAY AND THEY WONT LET ME. You will wait for an hour again and the line will cut off. Being a vulnerable elderly lady with heart condition, this has made her life hell. I appreciate we are in the midst of a pandemic and that we are living in challenging times. E.on’s management of my account and monthly direct debits would leave my either in unwelcome debt at the end of the twelve month contract or facing substantial increase in direct debits when e.on completes the next ‘review’. E.on excellent. E.ON staff treated me like a valued customer, listened to my questions and answered them and then fitted my complete central heating system only 2 weeks later. Their online contact form and live customer service is down, not sure this has ever worked. One hour wasted but my call was important and they were really sorry.......AS IF. Excellent and highly recommended. They admitted that since there was a smart meter they were aware no electricity had been used. oh yes! TGHEY NEVER BOTHER AS MOST DEMANDS THEY MAKE ARE ILLEGAL ! No interest in prioritising me at all,  Now on my 2nd call to them and that's just today, been on hold for 50 mins while someone goes and tries to sort it, the previous agent not having called me back as promised.What an absolute joke of a company - avoid like the plague - as soon as my meters are sorted I am going elsewhere. That’s not bad, but customers of the highest-scoring brands achieved four stars or more. <br> <br>Never reply to e-mail complaints, and if they do they are so rude and UN helpful. <br> <br>As soon as I'm able to switch I will be. I'm now being taken to court and I have incurred more fees. Worst electrical supplier you can imagine, E.ON Smart Pre Payment (Dual Fuel) Tariff. The fitters were very polite, followed my specific requests and cleaned up any mess made as they went along. <br> <br>Shove your money where it dont shine. Either that, or allow me to leave penalty free. 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